FAQ

Got A Question?

In our FAQ’s, we aim to answer any questions you may have about G2 and our refrigeration and air conditioning services. However, in the event you can’t quite find what you’re looking for, please do get in touch here, and a friendly member of our team would be more than happy to assist you.

What does G2 do?

G2 Refrigeration and Air Conditioning service, maintain and install all types of refrigeration and air conditioning equipment on a commercial and light industrial level throughout Scotland. G2 can assist with any kinds of issue pertaining to air conditioning units or refrigeration solutions. This can be in an emergency, for installation, or even just on a maintenance basis.

Where does G2 operate?

G2 operates everywhere in Scotland. If your area is not covered on our site, please feel free to get in touch and we can discuss your location needs. Our team would love to help you!

What air conditioning brands does G2 fix, service, repair and maintain?

G2 repairs, installs, services and maintains all the major air conditioning products, from all major leading retailers. This includes Daikin, Samsung, Panasonic, Mitsubishi Electric, Gram and Sanyo – however if you don’t see the brand you use in this list, please do still get in touch, as our experts are very well qualified to deal with many types of air conditioning equipment, these are simply a few examples.

What refrigeration brands does G2 fix, service, repair and maintain?

G2 repairs, installs, services and maintains all the major refrigeration products, from all major leading retailers. This includes Williams, Hubbard, Foster, Hoshizaki, Carter and Porkka – however if you don’t see the brand you use in this list, please do still get in touch, as our experts are very well qualified to deal with many types of refrigeration equipment, these are simply a few examples.

What kind of businesses does G2 help?

G2 Refrigeration and Air Conditioning service and assist all kinds of businesses and commercial properties in Scotland. Our services are used by multi-site retailers, supermarkets, in the health and public sector, and in the hospitality industry. We also service computer and server rooms, office air conditioning units, and food processing plants.

Why should I choose a G2 maintenance contract for my air conditioning units?

The utilisation of air conditioning in a commercial or office environment has become more and more popular in recent years. This is because air conditioning solutions are becoming more of a good economical decision, due to the fact they can heat and cool entire offices, and keep your workers at an ambient temperature, all year long. They are also very efficient to run nowadays and provide a comfortable working environment for everyone. However, due to their constant usage, they may be more prone to faults and breaking down, which is not what you want when they are the sole source of your businesses’ heating and cooling solutions – especially not during a cold winter or a hot summer. Our maintenance contracts spot any problems before they happen (and solve them, too) – meaning your business is never without heating or cooling, and your workers are never inconvenienced.

Why should I choose a G2 maintenance contract for my refrigeration units?

We understand many businesses rely on refrigeration solutions – if you’re a food business, they can be crucial to your every day running. And should these units ever break down or become faulty, you can be at an instant loss; be it from wasted stock, lost money or disappointed customers.  Our maintenance contracts mean this will never happen, as our engineers are trained to spot and solve any future problems. Because of the fact our maintenance contracts prevent your equipment from breaking down (and mean your receive the quickest possible service should they do so), they not only provide excellent peace of mind, but they really do pay for themselves.

What areas does G2 fix, service, repair and maintain air conditioning units?

G2 repairs, maintains, installs, fixes and services air conditioning equipment and units all across Scotland, in areas such as Ayr, Cumbernauld, Dunfermline, Edinburgh, Falkirk, Glasgow, Greenock, Livingston, Paisley, Perth and Stirling. However, if you don’t see your area in this list – don’t panic. Simply get in touch and G2 will be able to discuss whether we can service your area.

What areas does G2 fix, service, repair and maintain refrigeration units?

G2 repairs, maintains, installs, fixes and services refrigeration solutions and units all across Scotland, in areas such as Ayr, Cumbernauld, Dunfermline, Edinburgh, Falkirk, Glasgow, Greenock, Livingston, Paisley, Perth and Stirling. However, if you don’t see your area in this list – don’t panic. Simply get in touch and G2 will be able to discuss whether we can service your area.

What is included in a G2 maintenance contract?

G2 provide maintenance contracts for business owners that rely on air conditioning units or refrigeration solutions. Our maintenance contracts are optional, but many business owners choose to take out one of our maintenance packages due to their excellent benefits. We have three levels of package available; bronze, silver and gold – each of which have different levels of benefits. One of the best parts of our maintenance packages are the preventative maintenance visits included in every package. These mean a friendly member of the G2 team will visit your commercial property to test your equipment every 6 months. This means your equipment has always been recently checked, and any potential faults and discovered (and, crucially, solved) before they even happen. This provides peace of mind for all of our clients – something priceless when your company relies on air conditioning or refrigeration.

Please find attached a handy table that explains the difference between what is included in each level of contract.

 

 BronzeSilverGold
Maintenance Visits✔︎✔︎✔︎
Engineers Report✔︎✔︎✔︎
Qualified Personnel✔︎✔︎✔︎
Technical Advice✔︎✔︎✔︎
Priority Response✔︎✔︎✔︎
No labour charges for call outs✔︎✔︎✔︎
24/7 365 days per year✔︎✔︎
No parts charge✔︎

What are the G2 team like?

The G2 team may be growing in order to service all areas of Scotland, but we still have ‘small team’ mentality. We care about each and every client and job and want our customers to have complete satisfaction after every service from G2 – whether it be big or small. We always aim to provide the best service possible, no matter the task at hand!

Does G2 have any testimonials I can read?

Of course! We pride ourselves on having a roster of happy customers, and we proudly display testimonials from some of our clients, from very prestigious brands. Please feel free to browse just a small selection of our testimonials, here.

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For enquiries, a site survey or quotation, contact us on 0141 882 9899. For emergencies call 07929 331130.